Fair Return & Refund Policy
Thanks for shopping at SmartCart.ae
Return :
Customers who purchase products through SmartCart’s online store may return products within 3 days of the receipt of goods, subject to the exceptions and condition as follows:
All shipping charges are non-refundable. Customers are responsible for the cost of shipping any items to SmartCart . The below fees and products are non-refundable at any time:
1. Expedited Validation and Assembly Fees
2. Any Type of Software Purchases
3. Orders in Excess of 5 Units
4. Returned Products Missing the Original Retail Packaging and/or All or Any Accessories
5. Products with Warranty and/or Certification Labels that have been Removed or Altered
6. Products that have been Physically Damaged, Defaced or Modified in Some Way
7. Products that have become Non-Functional due to a Virus or User Error
Any Refunds Beyond 3 Days of Product receipt Date Will Not be Granted for Any Reason.
Refund :
As a online Marketplace, we can offer you the following return options:
⦁ Exchange for a new product
⦁ Exchange for a voucher. Can be redeemed towards your next order
⦁ To your credit card (or your original method of payment), based on our reseller shop policy.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you through above stated refund methods.
Shipping : You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us.