SmartCart provides products that it acquires through genuine sources, All purchases made through smartcart.ae, covers benefits offered by the good’s manufacturer, such as warranties, return policies, and service agreements. Furthermore, the products which are subject to direct warranty support by Manufacturer’s Warranty should be return to Manufacturer’s service center.
By default most of the products listed on SmartCart website come with a one year warranty, if not mentioned otherwise. SmartCart also offers extended warranties to applicable products. Please check the product’s page to see the available warranty options.
- Claims under warranty are limited to the conditions of the manufacturer/supplier. If, on acceptance, the delivery proves to be not in accordance with the contract, then SmartCart.ae has the right to rectify the shortcoming or have it rectified by the manufacturer/supplier. If rectification of the problem or a replacement delivery proves impossible, the client has the right to request a reduction in the purchase price. SmartCart.ae provides a bring-in warranty against verifiable material and manufacturing defects of 12 months from the SmartCart invoice date on all electronics & electrical systems. Excluded from this are software errors and configuration errors relating to software, as well as faults caused by external hardware integrated retrospectively. Also excluded is damage resulting from normal wear and tear, force majeure, disregard of operating instructions or interference with the equipment by the customer or third parties without the prior written approval of SmartCart . If a product serial number (sticker/printed) is missing or has been removed, all claims under warranty automatically become null and void.
- Disclaimer of warranties on all software. SmartCart.ae makes no warranties, either expressed or implied, with respect to all software and accompanying manuals and materials, regardless of their source, their quality, performance, merchantability or fitness for any particular purpose. All such items are sold or licensed to purchaser by SmartCart.ae on an “as is” basis. The entire risk as to their quality and performance is with the purchaser. Should such software prove defective following their purchase, purchaser (and not SmartCart.ae or its suppliers), assumes the entire cost of necessary servicing, repair or correction and any incidental or consequential damages resulting from any defect in such software. In no event will SmartCart.ae or its suppliers be liable for direct, indirect, or incidental or consequential damages resulting from any defect in any software, even if SmartCart.ae has been advised of the possibility of such damages.
SmartCart.ae & its hardware or software suppliers, makes no warranty, expressed or implied, concerning the applicability of any hardware or software to any specific purpose. SmartCart.ae &, its hardware or software suppliers, accepts no liability for loss or damage caused, or alleged to be caused directly or indirectly by computer equipment or software sold by SmartCart.ae , including but not limited to any interruption of service, loss of business or anticipatory profits or special consequential damages resulting from the use or operation of such computer equipment or computer software - Liability for Defects and compensation (DAC)
Obvious products defects must be indicated by the buyer of the goods immediately, hidden defects must be communicated upon detection, always in writing, and with a detailed specification of the complaint. SmartCart.ae can accept no liability for technical application faults caused by the buyer which have created damage or defects with the product supplied. In the case of a justified notification of defects, SmartCart.ae can, after agreement with the buyer:
→ Supply replacement goods upon the return of the goods under complaint (as long as they are still available on the market)
→Reimburse the purchase price and withdraw from the contract whilst maintaining the purchase contract, reimburse the reduced value of the goods.
In any event, any DAC claims by the buyer shall be regarded as null and void if they are not asserted within 3 days of product receipt. Claims for damages against SmartCart.ae are excluded in all cases, unless they are caused by illegal intentions or gross negligence on the part of SmartCart.ae . In this respect, the buyer is obliged to provide proof of such illegal intentions or gross negligence. - Bring-in warranty for dealing with repairs/claims under warranty – RMA’s
The General Conditions of Sale and Supply of SmartCart.ae shall apply.
The warranty provided by SmartCart.ae is a “bring-in” warranty. This means that in the event of a claim, the device will be returned, insured and freight-paid by the buyer, to an address specified by SmartCart.ae.. SmartCart.ae will bear the costs of return transport via ground transportation for the repaired product within UAE. Unless indicated differently on the invoice, for all items of hardware (new goods) a warranty of 12 months (the warranty period starts on the date indicated on the customer invoice) according to current statutory provisions shall apply. In the case of second-hand goods, the relevant warranty period agreed upon shall apply. If nothing specific has been agreed in regards to the used item warranty terms, SmartCart provides a warranty of 30 days. The warranty covers the necessary spare parts, labor and return transport. Not included are software and its installation after replacement of a part or device. In the event of improper handling of the device (for example damage resulting from a drop), the warranty becomes null and void. As batteries and fans are wearing parts, we can offer a maximum warranty of 3 months on these parts. The supply of spare parts or repairs does not extend the original warranty.
SmartCart.ae can only rectify defects up to system interfaces. Defects that arise in connection with the use of peripheral equipment that was not acquired from SmartCart.ae are excluded from the warrantied performance and can only be addressed if the buyer agrees to pay for the necessary repairs. In the event of repairs to equipment outside the warranty, the buyer will receive a cost estimate in advance for approval.
In the case of warranty claims/returns please include wherever possible: Proof of warranty: For example a copy of the delivery note or invoice. A comprehensible description of the defect, which should be as detailed as possible. Please note that the system will undergo a general operating test, but it is primarily the specified defect that will be remedied.
Send returns in original packaging or at least packaging of equivalent quality. Please purchase adequate transit insurance for any returns. SmartCart.ae is not liable for replacement due to loss or damage that is caused during transportation.
In the case of a defect or damage, please obtain an RMA number from SmartCart. Instruction for the RMA process can be found here.
Where goods are returned to SmartCart,.ae. but despite in-depth testing, no defects can be found, as well as in the case of password-protected systems, where the customer has failed to provide all necessary passwords, SmartCart.ae charges an administration fee of AED 100. In the event of lack of proof of warranty, SmartCart.ae is forced to charge the full costs for parts and labor to the customer. Furthermore, please note: Before sending goods back to us, please obtain an RMA number from our website. Shipments will only be accepted if they arrive at our premises freight-paid.. No claims can be made under warranty if the goods have been damaged due to unsuitable packaging, or for goods where the warranty seal or serial number have been damaged or removed. The same applies if the system has been opened incorrectly SmartCart.ae can accept no liability for loss of saved data. In any event, always back up your data before returning equipment to us. In the event of transport damage, please notify the transport company responsible within 24 hours because otherwise you might lose any right to claim compensation. Make a note of all agreements, contact persons, dates and times of conversations. - Service warranty : SmartCart.ae warrants that parts installed will perform satisfactorily under conditions of normal use for a period of ninety (30) days after date of repair. Parts replaced by SmartCart.ae that become defective during such period shall be repaired, or at SmartCart ’s option, replaced free of charge, at any of SmartCart.ae service centers. Except as expressly provided above, there is no warranty or guarantee of merchantability, or fitness for a particular purpose, or of any other kind, expressed or implied, with respect to the services performed or parts furnished by SmartCart . SmartCart.ae makes no guarantee with respect to any other parts. If repairs later become necessary due to other defective parts, they will be charged separately as will the labor charge, if any
- Out of warranty service : SmartCart.ae warrants that the parts installed will perform satisfactorily under normal condition for a period of ninety (90) days. Parts replaced by SmartCart.ae that become defective during this period shall be repaired, or at SmartCart ’s option, replaced free of charge, at SmartCart ’s service center. This warranty applies only to parts replaced and does not cover any other part already in the equipment. There is no warranty or guarantee of merchantability, or fitness for a particular purpose, with respect to the services performed or parts furnished by SmartCart . If repairs later become necessary due to other defective parts, they will be charged separately.